Refund Policy

Last updated 14 August 2026

Try it before you pay

Every account starts with 10 free credits, enough for one complete proposal with every feature enabled. No card is required. This is deliberate: you should know whether the output is worth paying for before any money changes hands.

When we refund automatically

If a generation fails, your credits are returned immediately. This is built into the system, not a favour: credits are deducted before the work starts and put back if it does not finish. You do not need to ask, and there is nothing to claim.

If you ever see credits deducted for a generation that produced nothing, that is a bug. Tell us and we will restore them and fix it.

When we refund on request

We will refund in full if:

• You were charged twice for the same thing.
• You were charged after cancelling.
• You subscribed within the last 7 days and have used 10 credits or fewer of that period's allowance.
• The service was unusable for a prolonged period during your billing month because of a fault on our side.
• You bought a plan that does not do what this site said it does.

For the 7-day case, we refund the payment in full and the remaining credits are removed. We do not attempt to charge you for the few credits already used.

When we do not refund

Being straight about this so nobody is surprised:

• Credits already spent on successful generations. Each generation costs us real money at the moment it runs. Once the output exists, the cost is gone whether or not you send it.
• Output you did not like. Quality is subjective, and the free credits exist precisely so you can judge it before paying.
• Jobs you did not win. The tool improves how your work is presented. It cannot promise an outcome, and we do not price it as though it could.
• Part-used months after the first 7 days. Cancelling stops the next charge; it does not refund the current period.
• Unused credits at the end of a period. Monthly credits expire when the new allowance lands. This is stated on the pricing page and in the Terms.

Exceptional cases

Life is not a policy document. If something happened that is not covered here and you think a refund is fair, write to us and explain. We would rather resolve something reasonably than defend a rule for its own sake.

How to ask

Email code@bokoisaac.pro from the address on your account, with the payment reference or the approximate date and amount.

• We reply within 3 business days.
• Approved refunds are issued through Paystack to the original payment method.
• Your bank typically takes 5 to 10 business days to post it. That part is outside our control.

Chargebacks

Please write to us before raising a chargeback with your bank. A chargeback costs us a fee on top of the disputed amount and takes weeks to resolve, whereas an email usually settles it the same week. We have no interest in keeping money from someone who feels wronged.

Your statutory rights

Nothing here removes rights you have under Nigerian consumer law, or under your own local law if you are elsewhere. Where a mandatory right conflicts with this policy, the law wins.

This policy forms part of our Terms of Service.